Maintenance and Support

RFL Communications offers comprehensive Support and Maintenance, from Ad-Hoc as needed to 24/7/365 rapid response. We provide 1st, 2nd and 3rd line support on varying Service Level Agreements, including a guaranteed fix.

As component reliability increases, the ability to understand and support the integration of disparate technologies is vital. The RFL technical services teams are multi-disciplined allowing us to provide a service that goes beyond the traditional reactive break and fix model.

RFL support:

- IT infrastructure
- ICT Hardware – computers, servers & storage devices
- Electrical & Power Infrastructure
- Telephony Systems
- CCTV & Access Control Systems

RFL’s Support Service offering can be tailored around the needs of the customer and can embrace one, several or all of the above.

Our service team understands the impact system downtime can have on a business, our ethos is to be proactive, responsive and professional offering a second to none service.

• A flexible, tailored package: providing proactive remote monitoring and analysis of your network, with access to a reactive multi-disciplined engineering team
• The capability to deliver a 24/7 service nationwide service
• An on line ticketing system with customer dashboard and access to active and historic fault information
• Flexible packages that will cover multiple-vendor and technology installations, providing response times and a scope tailored to your requirements.

Local - From the small to the big, we look after a number of local businesses and schools in the southwest.  This includes work with the Public and Private sector helping to plan, assess and manage their ICT, Audio Visual & CCTV Systems.

Nationwide - We currently provide support for 400 sites in the UK on an annual 24/7/365 basis.